How Do Installations Work?
We normally discuss with the customer the climbing frame that they would like to get and the space needed to safely install it. We also discuss access, ground conditions and any possible dates. The ground needs to be flat and level to install climbing frames.
We have to coordinate with the climbing frame delivery date, to be able to install as soon as possible after the play set is delivered.
We will ask you to check the components delivered, to make sure that nothing has been lost or damaged In transit. We normally email you instructions on how to do this after the order has been placed, so please keep an eye on your inbox! This will help avoiding issues, as if the installer travels to your property and cannot proceed with the installation due to the materials being damaged or not present, there will be disappointed families, and this will also incur a cost to you, so we try to avoid any problems by planning this carefully.
We recommend a professional and trusted installation team, that will travel to your property, take all their tools, and carry out the job at very high standards. Normally, for a tower and one module, installations will be finished in a day, but bigger combinations might take 2 days, sometimes more, depending on the time of the year.
Installations are weather depending, however our installers try to get on with the job and have a gazebo to work even if it is raining, but please bear in mind that installations can be postponed due to weather conditions.
The installers are self employed and will take payment from you directly after installation is complete. They will provide you with the receipt.